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Terms and Conditions


ARTICLE 1 - Scope

These General Conditions of Sale apply, without restriction or reservation to all sales concluded by ALTA OLEA ("the Seller") to consumers and non-professional buyers ("The Customers or the Customer"), wishing acquire the products offered for sale by the Seller (“The Products”) on the website https://alta-olea.com/. 
They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.

Orders that may be made on the site https://alta-olea.com/ can only be validly concluded between the Seller and a Customer residing in metropolitan France. For any order of Products outside the territory of metropolitan France, a quote will be sent by the Seller, at the Customer's request, to the email address: hello@alta-olea.com. The Seller reserves the right to refuse any order outside the territory of Metropolitan France.

These General Conditions of Sale may be supplemented by special conditions, set out on the website, before any transaction with the Customer. 
These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

They are accessible at any time on the website https://alta-olea.com/ and will prevail, where applicable, over any other version or any other contradictory document.

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website on the date the order is placed.

ARTICLE 2 - Products offered for sale

The Products offered for sale on the website https://alta-olea.com/ are as follows:

- Olive oil ;

- Food products derived from olive oil; 
- Olive oil-based toiletries and personal care products. The main characteristics of the Products and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products, are presented on the website https://alta-olea.com/. The Customer is required to read it before placing an order.

The choice and purchase of a Product is the sole responsibility of the Customer.

The photographs and graphics presented on the website https://alta-olea.com/ are not contractual and cannot engage the responsibility of the Seller.

The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times, as well as, in the event of continuous or periodic supply of a good, the minimum duration of the proposed contract. . The contractual information is presented in French and is the subject of a confirmation at the latest at the time of the validation of the order by the Customer.

ARTICLE 3 - Period of validity of the Product offer

Product offers are understood within the limits of available stocks, as specified when placing the order.

ARTICLE 4 - Seller's contact details

The Seller's contact details are as follows: 
ALTA OLEA, a simplified joint stock company with capital of 50,000 Euros,

registered under number 851 385 211 RCS de LYON, having its

head office in LYON (69006) - 2 rue Malesherbes. 

06 65 03 09 78

ARTICLE 5 - Information relating to the Customer

5-1. Personal data

In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the RGPD (general regulation on

data protection) entered into force on 25 May 2018, the Customer has,

at any time, a right of access, rectification, opposition, erasure and portability of all of his personal data by writing, by mail and justifying his identity, to the address of the Seller, mentioned above. 
5-2. Capacity

The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website https://alta-olea.com/.

ARTICLE 6 - Orders

6-1. Placing the order
It is up to the Customer to select on the website https://alta-olea.com/ the Products he wishes to order. After selecting the Products, the Customer completes the information relating to his identification and proceeds to payment by bank card in secure payment of the Products. To be able to validate the order, the Customer must complete all of the mandatory fields specified on the electronic form. The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. Clicking on the "Confirm order" button, or equivalent, confirms acceptance of the order by the Customer and constitutes unreserved acceptance of these general conditions of sale.
The sale is final only after the sending to the Customer of the confirmation of the acceptance of the order by the Seller by e-mail, which is to be sent without delay and after receipt by the latter of the full price. . 
Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the website https://alta-olea.com/ constitutes the formation of a contract concluded at a distance. between the Customer and the Seller.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. Likewise, those recorded by the payment system constitute proof of financial transactions.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. 
The Seller is not intended to sell the Products on the website https://alta-olea.com/ to professionals, but only to consumers or non-professionals, for their personal needs. The Seller therefore reserves the right to refuse orders for the same Product in large quantities and comprising more than 100 identical items. 
6-2. Order modification

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified. However, in the event of a Customer's error in entering his personal data or the quantities of the Products desired, the Customer may make a complaint to the Seller, subject to the latter's approval.

6-3. Cancellation of the order

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled, except for the exercise of the right of withdrawal or in the event of force majeure.

ARTICLE 7 - Prices

The Products are supplied at the current prices appearing on the website https://alta-olea.com/, upon confirmation of the order by the Seller. The prices are expressed in Euros, HT and TTC. The prices take into account any reductions that would be granted by the Seller on the website https://alta-olea.com/.

These prices are firm and not revisable during their period of validity, as indicated on the website https://alta-olea.com/, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the website https://alta-olea.com/ and calculated prior to the signing of the command.

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional delivery costs, as they appear at the time of validation of the order by the Customer, are fully payable by the Customer.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.


An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 8 - Payment terms

The price is payable in cash, in full on the day the order is placed by the Customer, by bank cards only and only by means of bank cards of the type: Visa, EuroCard, MasterCard.

To proceed with payment, the Customer is required to provide: the type of payment card, the card number, the name of its holder, the expiration date and the security code.

The Customer guarantees that he is fully authorized to use the said card and that it gives access to sufficient funds to cover all the costs resulting from his order. 
Payment by credit card is irrevocable. The Seller may suspend or cancel any order and / or any delivery, whatever its nature and state of execution, in the event of non-payment of any sum due by the Customer or in the event of a payment incident.

Payment data is exchanged in encrypted mode using the “Cyberplus Paiement - 3DSecure” protocol issued by the BANQUE POPULAIRE AUVERGNE RHONE ALPES.

ARTICLE 9 - Deliveries

The Products ordered by the Customer will be delivered in metropolitan France only, within three working days from the confirmation of the acceptance of the order by the Seller, to which is added the delivery time by the carrier, to the address indicated by the Customer when ordering.

Delivery consists of the transfer to the Customer of physical possession or control of the Product.

Except in special cases or unavailability of one or more Products, the Products ordered will be delivered at one time.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

However, these deadlines are communicated for information only. If the Products ordered have not been delivered within fourteen working days after the indicative delivery date, for any reason other than force majeure or the fact of the Customer, the sale may be canceled at the written request of the Customer within the conditions provided for in Articles L 216-2 L 216-3 L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, to the exclusion of any compensation or withholding. 
In the event of non-conformity of the delivered Product, the Seller - undertakes to remedy or reimburse the Customer, as indicated in the article - "Seller's liability - Guarantee".

The Seller bears the risks of transport and is required to reimburse the Customer in the event of damage caused during transport.

However, upon receipt of his order, the Customer is required to check the apparent condition of the products delivered (packaging and contents not damaged or damaged, in particular during transport) and the conformity of the quantity of Product (s) delivered. ) when ordering. Any apparent defect in the Product (s) delivered to the order must be the subject of the Customer's reservations to the carrier and be confirmed by the Customer within fourteen days from the date of receipt of the Product by the Customer, by sending an email to the Seller's email address listed in article 4 above.

In the event of an apparent defect in the delivery, the Customer must indicate on his request the reference of his order. In the absence of compliance with the above procedure, the packaging and Products delivered will be deemed to be free from apparent defect (s) and the quantity of products delivered in accordance with the order.

No product can be exchanged before having been returned and received by the Seller in good condition.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, in particular concerning the delivery of Products outside the territory of metropolitan France, the related costs will be invoiced.

additional specific, on estimate previously accepted in writing by the Customer.

ARTICLE 10 - Transfer of ownership - Transfer of risks

The transfer of ownership of the Seller's Products will be made upon acceptance of the order by the Seller, materializing the agreement of the parties on the item and on the price, regardless of the date of payment and delivery.

ARTICLE 11 - Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at the end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days of notifying the Seller of their withdrawal decision. 
Returns must be made in their original condition and complete (packaging, accessories, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not taken back. The right of withdrawal can be exercised by any means or declaration, without ambiguity, expressing the Customer's desire to withdraw.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are reimbursed; the return costs remaining the responsibility of the Customer.

The refund will be made within fourteen days of notification to the Seller of the decision to withdraw, provided that the Products have been returned within this period to the Seller under the conditions described above. Failing this, the Seller may defer reimbursement until recovery of the goods or until the consumer has provided proof of shipment of these goods, the date selected being that of the first of these facts.

ARTICLE 12 - Responsibility of the Seller - Guarantee

The Products sold on the website https://alta-olea.com/ comply

to the regulations in force in France and have performance compatible with non-professional uses.

The Products supplied by the Seller benefit as of right and without additional payment, regardless of the right of withdrawal, in accordance with legal provisions, 
- from the legal guarantee of conformity, for Products apparently defective, damaged or damaged or not corresponding to the order , 
- the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use, under the conditions and according to the methods referred to in the box below. below and defined in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

It is recalled that within the framework of the legal guarantee of conformity, the Customer: - benefits from a period of two years from the delivery of the goods to act against the Seller;

- - may choose between repairing or replacing the Product ordered, subject to the cost conditions provided for in Article L 217-9 of 
the Consumer Code 
- is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product.

The legal guarantee of conformity applies independently of the guarantee

that may possibly cover the Product. The Customer may decide to implement the warranty against hidden Product defects in accordance with article 1641 of the Civil Code; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of fourteen days from the delivery of the Products or of the discovery of hidden defects within the deadlines set out below. above and return the defective Products in the state in which they were received with all the elements (accessories, packaging, etc.).

The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed to be non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents. Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days of the Seller's finding of the default.

conformity or hidden defect. The refund will be made by credit to the Customer's bank account or by check sent to the Customer. 
The Seller's liability cannot be engaged in the following cases:

- non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify, 
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

ARTICLE 13 - Protection of personal data

Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and 
the establishment of invoices. , especially. These data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.

The processing of information communicated through the website https://alta-olea.com/ meets legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data. 
The Customer has, in accordance with national and European regulations in force, a right of permanent access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him.

This right can be exercised under the conditions and according to the methods defined on the website https://alta-olea.com/.

ARTICLE 14 - Unpredictability

The Customer and the Seller each waive the principle of unforeseeability provided for in article 1195 of the Civil Code and assume the risk thereof.

ARTICLE 15 - Force majeure

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described in these general conditions of sale, which would result from a case of force majeure, within the meaning of article 1218 of the Civil Code.

ARTICLE 16 - Applicable law - Language

These General Conditions of Sale and the operations resulting from them are governed by French law. 
They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute.

ARTICLE 17 - Disputes

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been be resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law. 
The Customer is informed that he can resort to conventional mediation, in particular with the Commission for consumer mediation (C. consom. Art. L 612-1) or with existing sectoral mediation bodies, provided that he justifies having tried, beforehand, to resolve his dispute directly with the Seller by a written complaint.

ARTICLE 18 - Pre-contractual information - Customer acceptance The fact that a person places an order on the website https://alta-olea.com/ implies full and complete acceptance and acceptance of these General Conditions of Sale and obligation to pay

Products ordered, which is expressly recognized by the Customer, who in particular waives the right to rely on any contradictory document, which would be unenforceable against the Seller.




Article L217-4 of the Consumer Code

The seller is required to deliver goods in accordance with the contract and is responsible for

lack of conformity existing at the time of issue. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

Article L217-5 of the Consumer Code

To comply with the contract, the good must:

- Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model

- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling

- Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12 of the Consumer Code Action resulting from lack of conformity lapses two years after delivery of the goods.

Article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of 'at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the warranty for hidden defects in the item

sold which make it unfit for its intended use, or which

decrease this use so much that the buyer would not have acquired it, or

would have given only a lower price, if he had known them.

Article 1648 paragraph 1 of the Civil Code The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.




This form should be completed and returned only if the

Customer wishes to withdraw from the order placed

on the Internet https://alta-olea.com/ except exclusions or limits to

the exercise of the following right of withdrawal

the applicable General Conditions of Sale.

" To the attention of :


2 rue Malesherbes

69006 LYON

I hereby notify the withdrawal of the contract relating to the

order the goods below:

- Order dated: ............................................ ...............

- Order number: ............................................ ...............

- Client name : ............................................. ..............................

- Customer's address: ............................................. ..........................

Signature of the Client (only in the event of notification of this

form on paper) ”.


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